Return & Refund Policy

1. Return Eligibility

• Items must be returned within 30 days of delivery.
• Products must be unused, undamaged, and in their original packaging (including tags, labels, and accessories).
• A receipt or proof of purchase is required for all returns.
• Do not return items directly to the manufacturer; all returns must go through UKSHI.COM.
• If your item was marked as "Free Returns", you will not be charged for return shipping. Otherwise, return shipping costs are your responsibility.

2. Non-Returnable Products

Certain items cannot be returned for reasons of hygiene, safety, or regulation. The following categories are non-returnable:

3. Partial Refunds (When Applicable)

In some cases, only partial refunds may be approved:

• Books showing obvious signs of use.
• CDs, DVDs, VHS tapes, software, games, cassettes, or vinyl records that have been opened.
• Items not in their original condition, damaged, or missing parts (not caused by UKSHI).
• Items returned after 30 days of delivery.

4. Refund Process

1. Return Inspection – Once your return is received, we will inspect the item.
2. Email Notification – You will be informed whether your refund has been approved or rejected.
3. Refund Approval – If approved, your refund will be issued back to your original payment method (credit/debit card, bank transfer, wallet, etc.).
4. Processing Time – Refunds may take a few business days depending on your bank or payment provider.

6. Sale Items

• Regular-priced items are eligible for refunds.
• Sale, clearance, or discounted items are non-refundable and cannot be returned.

7. Exchanges

Exchanges are available only for defective, faulty, or damaged products.

• To request an exchange, email info@ukshi.com with your order details and reason for exchange.
• Ship the product to: Delhi Office, India
• If the exact item is unavailable, you may be offered a replacement product or store credit.

8. Gifts

• If an item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
• If the gift was not marked as such, the refund will be issued to the original purchaser.

9. Return Shipping

• All returns must be shipped to: Delhi, India
• Customers are responsible for paying their own return shipping costs (unless the item qualifies for "Free Returns").
• Shipping fees are non-refundable. If a refund is issued, the cost of return shipping will be deducted (when applicable).
• For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. UKSHI.COM is not responsible for lost or undelivered return shipments.